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This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.
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Table of Contents
- 3Other Facebook problems
In order to load games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you may need to set the Flash plugin to allow saving information on your computer.
- Right-clickHold down the control key while you click on any Flash content and select Global Settings…. The Flash Player Settings Manager window will open.
- Select the Storage tab.
- Click . The Local Storage Settings by Site window will open.
- Select www.facebook.com in the list and below When the selected site wants to use local storage:, select an entry different from Block.
- Click .
- Dismiss the Flash Player Settings Manager window.
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If you cannot connect to the Facebook website at all in Firefox:
- Check to see if you can connect in another browser such as Internet Explorer or EdgeSafariEpiphany.
- If you can connect in another browser, but not in Firefox:
- Follow the troubleshooting steps below, starting with the Clear cookies and cache section.
- Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to allow Firefox. For instructions on configuring specific firewall programs, see Configure firewalls so that Firefox can access the Internet.
- If you can connect in another browser, but not in Firefox:
- If you cannot connect in any browser, the Facebook site may be down.
You can visit the Facebook Help Center or the Facebook Help Community to see if your issue is a known Facebook website problem. If you can't find a solution, follow the troubleshooting steps below.
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Clear cookies and cache
Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.
- Click the Library button on your toolbar. (If you don't see it there, click the menu button then click Library.) Click and select .
- In the Time Range to clear: drop-down, select Everything.
- Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
- Click .
Check cookie settings
If you receive an error message that mentions cookies after clearing your cookies and cache:
- Click the menu button and select ..
- Select the Privacy & Security panel and go to the Cookies and Site Data section.
- Make sure Accept cookies and site data from websites (recommended) is selected.
- Make sure Accept third-party cookies and site data is set to Always or From Visited.
- Click .
- Make sure facebook.com is not listed.
- If it is listed, click on its entry, then click .
- Click the menu button and select ..
- Select the Privacy & Security panel and go to the Cookies and Site Data section.
- Make sure Accept cookies and site data is selected.
- Click .
- Make sure facebook.com is not listed.
- If it is listed, click on its entry, then click .
Check if JavaScript is being blocked
You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.
Check extensions, themes, and the Flash plugin
If the steps above did not fix your problem with Facebook:
- Determine whether an extension or theme is causing your problem. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for instructions.
- Determine whether the Flash plugin is causing your problem. See Flash Plugin - Keep it up to date and troubleshoot problems for instructions.
Check for malware
Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.
Facebook is known to make changes to their system regularly. Check Facebook Developer Blog for changes that have recently been made.
-->This article provides information about resolving various errors reported by online games in Internet Explorer.
Original product version: Internet Explorer 9 and later versions
Original KB number: 2528246
Summary
When playing online games from websites like Facebook, Yahoo, MSN, and other websites using Internet Explorer you may notice that the online games may not perform as expected. Playing or attempting to play online games may give the following results:
- Games may fail to download
- Games will not start
- Games may not load completely
- Some game functionality may not work
- You may be dropped from a game or game website when playing a game
- Your screen may go black when playing a game
- Games may freeze during play
Note
If you are having issues with Internet Explorer functionality other than just games, see Tips for solving problems when Internet Explorer crashes or stops working.
More information
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The most common cause is a missing or outdated add-on that's needed to play the game. Most online games are based on Silverlight, Flash, or Java and do require Internet Explorer add-ons to function. In most cases, ensuring that you have the latest updates for Windows, Internet Explorer and any Internet Explorer add-ons can help resolve most issues. To troubleshoot online games issues in Internet Explorer do the following:
Internet Explorer
If you are using ActiveX Filtering or Tracking Protection in Internet Explorer 9 or a later version, some content like games or videos might be disabled. To find out if you are using ActiveX filtering or Tracking Protection, see one of following articles:
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- Use ActiveX controls for Internet Explorer 11.
Microsoft Silverlight
For games that use Silverlight, issues can be resolved by updating to the latest version of Silverlight. The following troubleshooting steps may help to resolve the issue:
- Install the latest version of Silverlight and then make sure Silverlight is enabled in Internet Explorer
- If you need to uninstall and then reinstall Silverlight visit the Get Microsoft Silverlight website and click the Uninstall Silverlight tab
- For help with Silverlight issues, visit the Silverlight Community website
Java
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For games that require Java add-ons, issues can be resolved by updating the add-ons to the latest version. The following troubleshooting steps may help to resolve the issue:
- Make sure you have the latest version of Java installed
- In some cases, it may be necessary to uninstall Java from your installed programs list and then reinstall the latest version
- For help with Java issues, visit the Java Help Center website
Adobe Flash
For games that require Java add-ons, issues can be resolved by updating the add-ons to the latest version. The following troubleshooting steps may help to resolve the issue:
- Update to the latest version of Adobe Flash
- In some cases, it may be necessary to uninstall Adobe Flash from your installed programs list and then reinstall the latest version
- For help with Adobe Flash issues, visit the Adobe Flash Help and Support website
Adobe Shockwave Player
For games that require Adobe Shockwave Player add-ons, issues can be resolved by updating the add-ons to the latest version. The following troubleshooting steps may help to resolve the issue:
- Update to the latest version of Adobe Shockwave.
- In some cases, it may be necessary to uninstall Adobe Shockwave Player from your installed programs list and then reinstall the latest version.
- For help with Adobe Shockwave issues, visit the Adobe Shockwave Player Help and Support website.
Make sure the add-ons are installed and enabled
You will need to make sure that the necessary Add-ons are enabled in Internet Explorer, to do this follow the steps below:
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- Start Internet Explorer and click the Tools icon and then click Internet Options.
- Click the Programs Tab and click the Manage add-ons button.
- From the Show dropdown selection, select Run without Permissions.
Look for the following add-ons in the displayed list and make sure the Status is listed as Enabled.
Note
When checking to see if the add-on is installed you can also verify the current version of the add-on.
The add-on for Microsoft Silverlight is listed as:
- Microsoft Silverlight
The add-ons for Adobe Flash and Adobe Shockwave Player are listed as:
- Shockwave Active X Control
- Shockwave Flash Object
The add-on for Java is listed as:
- Java Plug-in (May be multiple add-ons)